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TERMS AND CONDITIONS
Your statutory rights are not affected:
1. Bookings & Service
1.1. Bookings through our web site are deemed to be made when final confirmation of
the booking has been sent via e-mail.
1.2. Telephone bookings are deemed to have been made when confirmed by the VPG telephone representative.
1.3. All services are subject to availability.
1.4. VPG reserve the right not to accept or fulfil a booking .
1.5. All prices are quoted in UK Pound Sterling. Prices quoted can be subject to change.
1.6. We confirm any payment information given to VPG by you will only be
used by VPG and will not be distributed to any other organisation under any circumstance.
1.7. Whilst every effort is made to ensure that collections and deliveries of vehicles
are made at the requested times, VPG does not accept any responsibility
for delays of its service, caused as a result of circumstances beyond its control, such
as traffic congestion, delayed flights, security alerts etc.
2. Payment
2.1. If a payment by card or other means is declined, VPG reserve the right
not to fulfil your booking.
2.2. Increased duration of stay will be debited to the clients account and payment collected
prior to the return of the vehicle.
2.3. Full payment of the booked service is due prior to commencement of the service.
3. Cancellation and Curtailment
3.1. A booking may be cancelled up to 24 hours prior to the date for which the service
has been booked and a full refund be made.
3.2. For the purpose of condition 3.1 the period for which the service is booked shall be deemed to commence at 00:01
hours on the day prior to the commencement date for the service booked.
3.3. Any customer wishing to curtail the length of stay for a service once that service has
commenced will be liable to pay the fee for the whole of the service booked.
3.4. If a vehicle is returned within 6 hours of collection and re-booked to depart within 48
hours of original departure date then a partial refund may be applied for, in writing.
4. Liabilities and other Terms
4.1. Our insurances cover our legal liabilities.
4.2. Vehicles and Contents are left at Owners risk whilst the vehicle is parked.
4.3. Claims for damage will not be considered unless reported to VPG Representatives
immediately on the return of the vehicle at the terminal.
4.4. We accept no liability for mechanical, structural or electrical failure of any part of your
vehicle including windscreens, glass, tyres and wheels howsoever caused.
4.5. VPG accepts no liability for any loss or damage howsoever caused unless proved to be
caused by the negligence of the employees of VPG.
4.6. Your vehicle must be taxed and comply with the Road Traffic Act.
4.7. We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring.
4.8. Where possible, we require you to have a spare key for your vehicle which we require you take with you.
